Policy and Procedures

NOTIFICATION PURSUANT TO 19 CFR PART 134:
If the containers for the products referenced herein are marked with foreign country (ies) of origin, you may be required to mark your cointainers when repackaging these products with the labeled country (ies) of origin.

PRICES:
All prices are F.O.B. - John B. Sanfilippo & Son, Inc., Elgin, IL plant and are subject to change without notice.

TO ESTABLISH CREDIT:
Credit applications are available upon request. Please allow 2-3 weeks to process.

CREDIT CARDS:
We accept Visa, Mastercard, Discover and American Express cards.

INITIAL ORDERS FOR CREDIT CUSTOMERS (NON CREDIT CARDS):
We ship initial orders on a payment in advance basis while your credit application is being processed. Orders may be placed on credit card payment while your application is being reviewed as not to delay your order further.

MINIMUM ORDER:
Minimum order is $1000.00 excluding shipping charges. Orders below $1000.00 are subject to a $75.00 service fee.

PAYMENT TERMS:
With approved credit application, terms are Net 10 Days. Accounts past 10 days are subject to 1-1/2% interest charges per month (18% per year). Past due accounts must be paid before additional orders can be shipped. A $25.00 service charge is added for any returned check.

LEAD TIMES:
5 business days lead time (not including Saturday & Sunday) is required to prepare your order. We will try to accomodate rush orders, but they are subject to a $50.00 service fee. No same day or next day orders will be accepted.

ADD-ONS:
We can not accept add-ons to orders previously submitted. You can however submit a separate order which we will attempt to ship out with previously submitted orders. Please be aware that this may delay your order shipping out as new orders are subject to the same lead-time requirements.

OUT OF STOCK ITEMS:
Out of stock items are not back ordered. We will make every effort to contact you.

SALES TAX:
2% on orders shipping to an Illinois location unless tax exempt number and certificate are provided to John B. Sanfilippo & Son, Inc.

INVOICES:
An invoice is mailed for each order, only after it has been shipped.

QUANTITIES:
All items are sold by the case, unless otherwise noted.


UPS SHIPPING:
Orders under 200 pounds are shipped UPS Ground Service and the charges are added to your invoice. Orders over 200 pounds will ship UPS 100 Weight Service and the charges are added to your invoice. There will be a handling charge added to all orders delivered to residential areas. (UPS pricing and delivery charges are subject to change.) JBSS can not accept UPS-COD orders at this time. JBSS ships UPS orders to continental USA addresses only.

COMMON CARRIER:
Orders over 500 pounds could also ship via common carrier, delivered to your dock, freight collect. Due to the high C.O.D. fees, it is recommended that customers with C.O.D. terms pay for orders of this size in advance of shipment.

LOCAL DELIVERY:
Limited local delivery service is available in the Chicago area for a fee based on order weight. Contact your representative for current rates.

FREIGHT CLAIMS:
Customer must note shortages and damages on the freight bill with the date, and receiver's and driver's signatures. Please contact us for further information.

PRODUCT RETURNS & ADJUSTMENTS:
Merchandise can only be returned within SEVEN DAYS of receipt, and must have a return authorization number to be accepted. This return number needs to be recorded on all return products. Any returns of overstocked product are subject to a 20% restocking fee, and return freight is the responsibility of the customer. Call your Internet Account Representative at 1-800-323-6887, choose 'option 3', to arrange for return, credit or adjustment authorizations.

CUSTOMER PICKUP:

WHERE:
In Illinois: John B. Sanfilippo & Son, Inc., 1703 N. Randall Rd., Elgin, IL 60123. Customers are required to make an appointment 48 hours prior to pickup. Cash will not be accepted at the docks. Pulled orders will only be held for two weeks. Call 847-214-4545 for a pick up appointment.

WILL CALL HOURS:
Monday - Friday 6am - 8pm